Privacy Policy

1. Introduction

Welcome to Routely. We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about our policy, or our practices with regards to your personal information, please contact us.

When you visit our website and use our services, you trust us with your personal information. We take your privacy very seriously. In this privacy notice, we describe our privacy policy. We seek to explain to you in the clearest way possible what information we collect, how we use it and what rights you have in relation to it.

2. Information We Collect

We collect personal information that you voluntarily provide to us when expressing an interest in obtaining information about us or our products and services, when participating in activities on our services or otherwise contacting us.

  • Account Information: Name, email address, password, and job title.
  • Company Information: Company name, address, and logistics preferences.
  • Logistics Data: Shipment details, origin/destination countries, and carrier allocation parameters.
  • Usage Data: Information about how you use our platform, including browser type and interaction logs.

3. How We Use Your Information

We use personal information collected via our services for a variety of business purposes described below:

  • To facilitate account creation and logon process.
  • To provide and manage the Routely logistics allocation engine.
  • To perform data analytics and improve our service performance.
  • To communicate with you regarding platform updates and service announcements.
  • To enforce our terms and conditions and comply with legal obligations.

4. Sharing of Information

We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations. This may include sharing data with third-party logistics partners if required for your specific workflow integrations.

5. Data Security

We aim to protect your personal information through a system of organizational and technical security measures. We have implemented appropriate internal security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure.

6. Cookies

We may use cookies and similar tracking technologies to access or store information. Most browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies.

7. User Rights

In some regions, such as the European Economic Area, you have rights that allow you greater access to and control over your personal information. You may review, change, or terminate your account at any time via the Settings page.

8. Contact Us

If you have questions or comments about this policy, you may email us at legal@routely.io or contact us through our feedback portal.